For nationwide delivery, fragile goods like lamps and fluorescent tubes are likely to be damaged in transit.
| Delivery Type | Details | |
|---|---|---|
| Branch Collection |
No problem with Branch Collection. |
|
| Local Branch Delivery |
No problem with Local Delivery. |
|
| Nationwide Delivery |
Sorry, we are unable to deliver. The packaging costs and chances of breakage/damage in transit are too high. |
|
| Bulk Orders |
OK to deliver. If you wish to order fragile goods in bulk, TLC may be able to arrange delivery direct from the manufacturer. Please inquire for details. |
Items marked as “FRAGILE - AT RISK” are fragile and have a high risk of being damaged in transit. “Fragile at Risk” items usually are only ordered for collection or delivery from a local branch.
| Delivery Type | Details | |
|---|---|---|
| Branch Collection |
No problem with Branch Collection. |
|
| Local Branch Delivery |
No problem with Local Delivery. |
|
| Nationwide Delivery |
These items may be ordered at your own risk. TLC will endeavour to pack the items as securely as possible but cannot take responsibility for any damage in transit. |
|
| Bulk Orders |
If you wish to order Fragile - Risk of Damage goods in bulk, TLC-Direct may be able to arrange a delivery direct from the manufacturer. Please inquire for details. |
If you wish to order these products, you will be asked to confirm acceptance. Please press “Accept Risk at Check Out” to confirm acceptance.
Long or bulky goods are difficult to transport by standard courier services. “Oversized” items usually are only ordered for collection or delivery from a local branch.
| Delivery Type | Details | |
|---|---|---|
| Branch Collection |
No problem with Branch Collection. |
|
| Local Branch Delivery |
No problem with Local Delivery |
|
| Nationwide Delivery |
These items are too long or bulky to be delivered by our standard couriers. Currently, TNT will deliver most plastic trunking and conduits to Mainland UK addresses. You may also be able to arrange a collection by your own courier. |
|
| Bulk Orders |
OK to deliver. If you wish to order oversized goods in bulk, TLC may be able to arrange delivery direct from the manufacturer. Please inquire for details. |
Due to the weight and overall size of some products, e.g. storage heaters, special handling, and additional delivery charges may apply.
| Delivery Type | Details | |
|---|---|---|
| Branch Collection |
No problem with Branch Collection. |
|
| Local Branch Delivery |
No problem with Local Delivery. We generally use our own transport and will require help to unload the goods at the delivery address. |
|
| Nationwide Delivery |
The delivery will typically be made by postal pallet. The delivery charge varies according to the delivery area. We will quote the cost of the delivery before processing your order. |
|
| Bulk Orders |
OK to deliver. If you wish to order heavy goods in bulk, TLC may be able to arrange delivery direct from the manufacturer. Please inquire for details. |
A selected range of products, such as cooker hoods, cookers, ovens, etc., require a special delivery service to ensure the safe arrival of the goods.
For Elica and Elichef (cooker hoods, cookers and ovens) deliveries, we will contact customers in advance and arrange a delivery date.
| Delivery Type | Details | |
|---|---|---|
| Branch Collection |
No problem with Branch Collection. |
|
| Local Branch Delivery |
No problem with Local Delivery. |
|
| Nationwide Delivery |
The item may have to be delivered via a designated carrier or direct from the manufacturer, which may incur a surcharge. |
|
| Bulk Orders |
If you wish to order goods in bulk, TLC may be able to arrange delivery direct from the manufacturer. Please inquire for details. |
Delivery times for items not in stock at a TLC Branch approx 3 – 5 working days.
| Delivery Type | Details | |
|---|---|---|
| Branch Collection | Possible - Subject to size & weight. | |
| Local Branch Delivery | Possible - Subject to size & weight. | |
| Nationwide Delivery |
More oversized items such as ovens, dishwashers, washing machines, fridges, etc., require a special delivery service (direct from Baumatic) to ensure the goods’ safe arrival, which may occasionally incur a surcharge. We will advise before your order is processed. The following conditions apply for deliveries direct from Baumatic:
If you require help to unload/unpack or position the product, please state at the time of ordering in the Additional Instructions field during checkout. If we need to arrange for extra staffing or a smaller vehicle, this may incur an additional charge and delay delivery time. We will advise before your order is processed. |
|
| Very Large Items |
American range-style cookers and fridges etc. must be delivered directly from Baumatic. |
For Van Vault products, the expected delivery time is approximately 2–3 working days.
This item will be delivered directly to you by our supplier.
Delivery is free throughout the UK and Northern Ireland, including Isle of Man & Isle of Wight.
We do not deliver to offshore islands in Scotland or the Republic of Ireland.
We will pass your details (including phone number) to our supplier who will arrange delivery with you. Delivery will take place Monday to Friday between 8 am – 6 pm.
| Delivery Type | Details | |
|---|---|---|
| Van Vault Direct Delivery |
Ok to deliver. Delivery is available throughout Mainland UK and Northern Ireland with some exceptions (such as remote and offshore locations). |
|
| Branch Collection | Sorry, unavailable for Branch Collection. | |
| Local Branch Delivery | Sorry, unavailable for Local Branch Delivery. |
For Rhino products, the expected delivery time is approximately 2–3 working days.
This item will be delivered directly to you by our supplier.
Delivery is free throughout the UK and Northern Ireland, including Isle of Man & Isle of Wight.
We do not deliver to offshore islands in Scotland or the Republic of Ireland.
We will pass your details (including phone number) to our supplier who will arrange delivery with you. Delivery will take place Monday to Friday between 8 am – 6 pm.
| Delivery Type | Details | |
|---|---|---|
| Rhino |
Ok to deliver. Delivery is available throughout Mainland UK and Northern Ireland with some exceptions (such as remote and offshore locations). |
|
| Branch Collection | No problem with Branch Collection. | |
| Local Branch Delivery | No problem with Local Delivery. |
We strongly advise all customers not to book fitters until they have received the Luxair product and have checked it.
Delivery time for items not in stock at a TLC branch is approximately 7—10 working days and is subject to change.
Upon delivery, a signature will be required.
Important — Please inspect the goods for damage at the point of delivery and inform TLC within 48 hours of any damages.
You must register the parts and labour warranty with Luxair within 31 days of installation.
Register your warranty at luxairhoods.com.
Important — All models MUST be installed on a minimum 125mm round ducting (150mmx70mm rectangular equivalent). Failure to do so will void your warranty. Any service call and parts will be chargeable.
Important — Please inspect the goods for damage at the point of collection.
Important — Please inspect the goods for damage at the point of delivery and inform TLC within 48 hours of any damages.
Please check the goods and inspect them before you install them.
We are sorry, but goods received as damaged and then installed cannot be exchanged or refunded since these items have been received and accepted.
TLC cannot refund the item if, on inspection (by TLC or Luxair), the item is found to have been damaged during installation or by mishandling.
Important — Please make sure you have checked the size correctly before ordering, as you will be liable for return postage costs. In some cases, a handling charge may need to be applied, which will be deducted from the final refund.
All goods must be returned unused, in perfect, resalable condition and have not been subject to installation. If installation has taken place, the return will be rejected and is non-refundable.
All items must be in a perfect, re-saleable condition, including packaging.
If the returned item requires repackaging to be re-sold, there will be a charge incurred. On average, the re-boxing charge is £25.00 and £50.00 for larger cooker hoods. This will be deducted from the final refund.
Important — If the original packaging is torn or marked with pen/tape, a re-boxing charge will need to be applied. Please do not damage or mark the Luxair box in any way and ensure the packaging is returned in the same condition you received it.
You must return unwanted goods at your own cost. The original delivery charge will not be refunded if items have been ordered in error.
Orders will not be refunded if the item has become damaged in transit back to TLC. A claim will need to be made through your transport company.
We recommend that if the item is oversized or of high value, use a pallet company and NOT courier to limit the chance of damage in transit.
For nationwide delivery, fragile goods like lamps and fluorescent tubes are likely to be damaged in transit.
| Delivery Type | Details | |
|---|---|---|
| Branch Collection |
No problem with Branch Collection. |
|
| Local Branch Delivery |
No problem with Local Delivery. |
|
| Nationwide Delivery |
Sorry, we are unable to deliver. The packaging costs and chance of breakage/damage in transit are too high. |
|
| Bulk Orders |
Ok to deliver. If you wish to order fragile goods in bulk, TLC may be able to arrange delivery direct from the manufacturer. Please inquire for details. |