1.
INTRODUCTION
1.1 WHY THIS BOOK HAS BEEN PRODUCED
1.2 WHO SHOULD READ THIS BOOK?
1.3 WHAT THIS BOOK CONTAINS
2. HISTORY
2.1 THE INVENTION OF THE TELEPHONE
2.2 THE DEVELOPMENT OF THE TELECOMMUNICATIONS NETWORK
2.3 THE RISE OF PRIVATE TELEPHONE SYSTEMS
2.4 THE DAWN OF ALTERNATIVE NETWORKS
2.5 MILESTONES IN TELECOMMUNICATIONS
3. APPROVALS
4. NETWORK
PROVISION
4.1 DIRECT AND INDIRECT CONNECTION
5. THE ANALOGUE NETWORK
5.STRUCTURE
5.1.1 EXCHANGE NETWORK
5.1.2 SUBSCRIBER LINES
5.1.3 PARTY LINES
5.2 ROUTING
5.2.1 PULSE DIALLING
5.2.2 TONE DIALLING
5.2.3 RINGING
5.2.4 CALL PROGRESS TONES
6. PRIVATE
CIRCUIT LINKS
6.1 PRIVATE WIRES AND ACCESS LINES
6.2 LEASED LINES
6.2.1 DC5
6.2.2 DC10
6.2.3 AC13
6.2.4 AC15
6.3 DIGITAL LEASED LINES
6.3.1 KILOSTREAM
6.3.2 MEGASTREAM
6.3.3 X.21
7. INTEGRATED
SERVICES DIGITAL NETWORK
7.1 BASIC RATE ISDN (ISDN 2) /
I.420
7.2 PRIMARY RATE ISDN (ISDN 30)
7.3 DASS SIGNALLING
7.4 EURO ISDN (I.421)
7.5 DPNSS SIGNALLING
7.6 Q-SIG
7.7 ADSL
7.8 CABLE MODEMS
8. THE SIMPLE
TELEPHONE
8.1 THE SLT, POT OR ANALOGUE TELEPHONE
8.2 THE BLACK BOX VIEW
9. SIMPLE
TELEPHONE DEVICES
9.1 TELEPHONE ANSWERING MACHINES
9.2 CORDLESS TELEPHONES
9.2.1 ANALOGUE CORDLESS
9.2.2 DIGITAL CORDLESS
9.2.2.1 CT2, DECT And The CAI
9.3 FACSIMILE MACHINES
9.4 MODEMS
9.4.1 COMPUTER MODEMS
9.4.2 CARD READERS
9.5 VOICEMAIL SYSTEMS
9.5.1 VOICEMAIL
9.5.2 AUTOMATED ATTENDANT
9.5.3 TYPES OF FEATURES
9.5.4 UNIFIED MESSAGING SYSTEMS
9.6 SPECIALIST DEVICES
10. THE TELEPHONE
SYSTEM
10.1 WHY HAVE A PRIVATE SYSTEM
10.2 WHAT IS A TELEPHONE SYSTEM
10.3 TELEPHONE SYSTEM COMPONENTS
11.
PROPRIETARY TELEPHONES
11.1 WHAT IS A PROPRIETARY
TELEPHONE
11.2 WHY HAVE PROPRIETARY TELEPHONES
11.3 KEYSYSTEMS AND HYBRIDS
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12. PROPRIETARY
DEVICES
12.1 INTERFACES
12.1.1 DOORPHONE
12.1.2 EXTERNAL PAGING
12.1.3 ANALOGUE NETWORKING AND DIGITAL NETWORKING
12.2 SUPPORT EQUIPMENT
12.2.1 POWER SUPPLIES
12.2.2 SIGNALLING DETECTORS AND CONVERTERS
12.3 EXTERNAL EQUIPMENT
12.4 COMPUTER TELEPHONY INTEGRATION (CTI)
12.4.1 TELEPHONE APPLICATIONS PROGRAMMING INTERFACE
(TAPI)
12.4.2 TELEPHONE SYSTEM APPLICATIONS PROGRAMMING INTERFACE
(TSAPI)
12.4.3 PROPRIETARY APPLICATION PROGRAMMING INTERFACE
(PAPI)
13. THIRD
PARTY DEVICES
13.1 WHAT IS A THIRD PARTY
DEVICE
13.2 WHY FIT THIRD PARTY DEVICES
13.3 CONNECTION OF THIRD PARTY DEVICES
14.
INSTALLATION
14.1 FACT FINDING
14.1.1 WHAT THE CUSTOMER WANTS
14.1.2 WHAT THE CUSTOMER NEEDS
14.1.3 WRITTEN REQUIREMENTS
14.1.4 WRITTEN SPECIFICATIONS
14.1.5 SETTING MILESTONES
14.1.6 PRESENTING THE SOLUTION
14.2 SITE SURVEY
14.2.1 CUSTOMER PREMISES
14.2.2 LOCATION AND SURROUNDING AREA
14.3 EQUIPMENT SPECIFICATION
14.3.1 HANGING BY THE PURSE STRINGS
14.3.2 MATCHING THE SPECIFICATION
14.3.3 COSTING DOWN
14.3.4 TRY IT OUT
14.4 INSTALLATION
14.4.1 WHAT IS REQUIRED
14.4.2 SCHEDULING
14.4.3 WHO DOES THE WORK
14.5 TESTING
14.6 CUSTOMER ACCEPTANCE
14.6.1 PRESENTING THE PROBLEMS AND THEIR SOLUTIONS
14.6.2 DEMONSTRATE THE SYSTEM WORKING
14.6.3 FORMAL ACCEPTANCE AND SIGNOVER
14.7 TRAINING
15.
PRE-CONNECTION INSPECTION (PCI)
15.1 WHY HAVE A PCI
15.2 WHAT SHOULD BE CHECKED DURING A PCI
15.2.1 DOCUMENTATION
15.2.1.1 Manuals
15.2.1.2 Site Records
15.2.1.3 The Private Exchange Master List (PXML)
15.2.2 MAINTENANCE CONTRACT
16.
MAINTENANCE
16.1 WHAT IS A MAINTENANCE
CONTRACT
16.2 WHY HAVE A MAINTENANCE CONTRACT
16.3 WHAT WILL MAINTENANCE COVER
17.
FAULT FINDING AND TROUBLESHOOTING
17.1 VERIFICATION OF THE
FAULT
17.1.1 OPERATION
17.1.2 INSTALLATION
17.1.3 SYSTEM EQUIPMENT
17.1.3.1 Hardware
17.1.3.2 Software
17.2 GUIDELINES TO RESOLVING A FAULT
17.2.1 DETERMINE POSSIBLE CAUSES
17.2.2 ELIMINATE POSSIBLE CAUSES
17.2.3 SUBSTITUTION OF EQUIPMENT
17.2.4 HAS THE FAULT BEEN RESOLVED BY THE MANUFACTURER
17.3 REPORTING A FAULT TO THE MANUFACTURER
17.3.1 GENERAL PROCEDURE
17.3.2 RECORD SITE DETAILS
17.3.3 RECORD FAULT DETAILS
17.3.4 THE FAULT LOG
17.3.5 COLLECTION OF SUPPORTING DATA
17.4 LITTLE GREEN MEN AND OTHER GREMLINS
17.4.1 BE AWARE OF THE OBVIOUS
17.4.2 NO INFORMATION IS IRRELEVANT
18.
PROTOCOL BUSTER
19.
JARGON BUSTER
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