What size downrod do I require?
For the best air
circulation, your fan should be 8’ to 9’ off of the floor, most of our fans
come with a 4” drop rod but if your roof is higher than this you need a drop
rod. They come in 12”, 18” and 24”
lengths and are the same finishes as our fans.
What if my remote control doesn’t work after
If your remote
controlled fan doesn’t work after it has been installed, first check to make
sure that power is going to the infrared unit and that the batteries in the
handheld are charged. Make sure that the
pull chain for the fan speed is at its highest setting and the light kit is
on. One frequent mistake on installation
is that the connections on the infrared device get clipped together. One connection goes to the fan and the other
to the light, if they are together the power will not work.
What direction should my fan go in the winter/summer?
in the winter and counterclockwise in the summer. On
the winter setting the fan brings down warm air that is trapped in the ceiling
and in the summer setting it makes it feel cooler by up to 8 degrees by
circulating the air.
What is covered under my warranty?
We are so
confident in the quality of Westinghouse ceiling fans that each fan is backed
by either a 25 year or a 10 year limited warranty. For the first 2 years (EU consumer law) you should go back to your distributor if there is a
problem with your fan, (excluding light bulbs) and damage done by misuse. After the 2 years, the motor only is covered by the limited
My fan wobbles, how can I get it to stop?
Fan blades are
made of manmade products and sometimes there is a difference in the weights of
these blades. This can sometimes cause
your fan to wobble. Also make sure that
the mounting bracket that is attached to the ceiling is secure and that the
canopy is securely attached to the mounting bracket and that the ball on the
down rod is fitting securely into the ball holder, there is a little flange on
the ball that will seat the ball into the ball holder.
If your fan
wobbles try these simple steps:
Make sure that the
blades are securely attached to the motor; check the screws that hold the
blades to the blade holder to make sure that they are securely tightened. Then measure the tip of the blade to the
ceiling, all of the blades should measure within 1 cm difference in this
measurement to the ceiling. This can be
adjusted by holding one hand on the blade and the other on the motor and gently
move it to the desired distance. If you
still have a problem call customer service.
My fan now is very slow why is this?
A faulty capacitor
may cause your ceiling fan to run slowly.
There are 3 screws that hold the light kit or housing cap to the bottom
of the fan. Remove these screws and take
the light kit or housing cap off. Inside
the switch housing you will see a small black plastic rectangular box this will
be approximately 1 ˝” in size. This is
your capacitor. Write down the color of
the wires coming out of the top. On the
side of the capacitor, there are number followed by the letters uf. Call customer service with this information
and we will replace this for you.
What size fan do I require for my room?
blade size for rooms up to 10 sq meters
105cm/42" blade size for rooms up to 15 sq meters
132cm/52" blade size for rooms up to 25 sq meters
Larger rooms may
require 2 or more fans so that you get the optimal use from your fan.
My conservatory has a very steep roof, what is the
max. slope to which I can install the fan?
40° is the maximum
slope that you can install a ceiling fan.
You must make sure that there is at least a 6” away from the slope of
the ceiling or any other obstructions in the room.
Can I use a wall switch and a remote control on my fan?
You cannot use
both; it must be one or the other.
I have a vibration with my fan, how can I get it to
First check to
make sure all screws are firmly secure, sometimes with new fans they need a
break in period. Try running on high for
24 hrs. If there is still a noise, call
Can I use an industrial fan in my home?
are not recommended for use in the home because of the metal blades and the
higher speeds at which they run. This
can cause significant injury. These fans
must never be installed under 10 ft off the floor.
Can I install this fan myself?
Yes, you can. Our easy to follow manual will guide you
through the steps of installation.
Installation times vary with the fan that you choose. Westinghouse Lighting Corporation has a
patented technology with InstaLoc, this makes it very easy to install since
there are less parts to put together, almost all of the parts are preassembled
with only 15 major parts where most other fans have at least 60 parts to assemble.
How many fans will my wall controller operate? A wall controller can control up to 4
ceiling fans, but if your wall controller has a light switch, we only advise 1
ceiling fan per controller, because of the increased wattage/load on the
What wiring do I need for a wall controller? A wall controller with a light switch requires 3-core wiring. The controller that controls just the fan
speed requires 2-core wiring.
HOW DO I
RESET MY REMOTE CONTROL UNIT?
Turn the fan onto the highest setting and switch the light kit on (both via the pull chains) leave the fan running for approx 1 minute, then turn the power off totally to the fan and leave for approx 1 minute, then turn the power back on to the fan and press 1 on the remote hand unit.