Click & Collect

We provide a Click & Collect service. All you have to do is add the products you wish to order to your shopping basket. When you get to the checkout, you will have the option to select “Click & Collect” as a delivery option. You’ll then be able to choose a TLC branch to collect. Just select your local branch and place your order.

How will I know when my order is ready?

If you’ve given us your mobile number, we’ll send you a text message when your order is ready for collection.

We’ll also email you when your order is ready, confirming your chosen branch.

What do I need to bring to collect my order?

A copy of the Collection Confirmation Email or Collection SMS Text.

For security reasons and in the case of high value orders, we may need to confirm your identity by contacting the phone number or email on the original order.

Which branch will my order go to?

When you place your order, you’ll be able to select a branch that’s convenient to you. The name of your chosen branch will appear in your email confirmation.

What time can I pick up my order?

Please wait until you have received an email or text confirming your order is ready before attempting to collect. You can check the opening times of your chosen branch using the Branch Finder.

TLC branch staff will prepare orders for collection between Monday and Friday. Any orders placed on Saturday or Sunday will be processed on Monday morning.

Where do I pick my order up in store?

Look for the “Counter” or “Trade Counter” sign at your chosen TLC branch.

Can someone collect on my behalf?

We’re happy for someone else to collect your order, but to prevent fraud, the person you’ve nominated must present your order number and their ID.

How long will you hold my order?

We’ll hold your order in store for three days after your nominated collection time. If you don’t collect your order within three days, it will be cancelled, and the goods will be returned to stock unless otherwise notified.

How can I find or contact my local branch?

Please see our Branch Finder for branch locations, local delivery areas and opening hours.

TLC branches are open Monday–Saturday. Product displays and parking is available.

Branch Contact Number
Abingdon 01235 776040
Basildon 01268 523 377
Basingstoke 01256 800200
Bermondsey 020 8017 3555
Borehamwood 020 8953 0044
Bow 020 8017 2838
Brighton 01273 724 288
Bristol 0117 977 9656
Burgess Hill 01444 233 469
Cardiff 029 2074 7733
Cambridge 01223 211 655
Canterbury 01227 451155
Coulsdon 0208 763 1177
Crawley 01293 848 000
Croydon 0208 656 4823
Eastbourne 01323 731155
Enfield 0208 443 0033
Exeter 01392 20 35 35
Guildford 01483 450 001
Horsham 01403 252000
Lewisham 020 8640 0060
Luton 01582 721799
Maidstone 01622 687 253
Medway 01634 711 712
Merton 0208 646 6866
Oxford 01865 401 234
Penge 0208 659 5216
Portsmouth 023 9265 4222
Reading 0118 943 1122
Slough 01753 531313
Southampton 023 8033 3115 
Swansea 01792 700 882
Swindon 01793 533 433
Tunbridge Wells 01892 515 350
Watford 01923 880600
Wembley 020 3859 0600