We provide a Click & Collect service. All you have to do is add the products you wish to order to your shopping basket. When you get to the checkout, you will have the option to select “Click & Collect” as a delivery option. You’ll then be able to choose a TLC branch to collect. Just select your local branch and place your order.
If you’ve given us your mobile number, we’ll send you a text message when your order is ready for collection.
We’ll also email you when your order is ready, confirming your chosen branch.
We need to see your order number from your text message or email and proof of ID.
When you place your order, you’ll be able to select a branch that’s convenient to you. The name of your chosen branch will appear in your email confirmation.
We are receiving large volumes of orders at present. Please allow 2 hours before the collection of your order.
Please wait until you have received an email or text confirming your order is ready before attempting to collect. You can check the opening times of your chosen branch using the Branch Finder.
TLC branch staff will prepare orders for collection between Monday and Friday. Any orders placed on Saturday or Sunday will be processed on Monday morning.
Look for the “Counter” or “Trade Counter” sign at your chosen TLC branch.
We’re happy for someone else to collect your order, but to prevent fraud, the person you’ve nominated must present your order number and their ID.
We’ll hold your order in store for three days after your nominated collection time. If you don’t collect your order within three days, it will be cancelled, and the goods will be returned to stock unless otherwise notified.
Please see our Branch Finder for branch locations, local delivery areas and opening hours.
TLC branches are open Monday–Saturday. Product displays and parking is available.
| Branch | Contact Number |
|---|---|
| Abingdon | 01235 776040 |
| Basildon | 01268 523 377 |
| Basingstoke | 01256 800200 |
| Bermondsey | 020 8017 3555 |
| Borehamwood | 020 8953 0044 |
| Bow | 020 8017 2838 |
| Brighton | 01273 724 288 |
| Bristol | 0117 977 9656 |
| Burgess Hill | 01444 233 469 |
| Cardiff | 029 2074 7733 |
| Cambridge | 01223 211 655 |
| Canterbury | 01227 451155 |
| Coulsdon | 0208 763 1177 |
| Crawley | 01293 848 000 |
| Croydon | 0208 656 4823 |
| Eastbourne | 01323 731155 |
| Enfield | 0208 443 0033 |
| Exeter | 01392 20 35 35 |
| Guildford | 01483 450 001 |
| Horsham | 01403 252000 |
| Lewisham | 020 8640 0060 |
| Luton | 01582 721799 |
| Maidstone | 01622 687 253 |
| Medway | 01634 711 712 |
| Merton | 0208 646 6866 |
| Oxford | 01865 401 234 |
| Penge | 0208 659 5216 |
| Portsmouth | 023 9265 4222 |
| Reading | 0118 943 1122 |
| Slough | 01753 531313 |
| Southampton | 023 8033 3115 |
| Swansea | 01792 700 882 |
| Swindon | 01793 533 433 |
| Tunbridge Wells | 01892 515 350 |
| Watford | 01923 880600 |
| Wembley | 020 3859 0600 |