We operate a fully computerised stock management system throughout our 36 warehouses. We now have over 18,000 product lines and hold over £18,000,000 in stock so that we can offer you fast delivery on a vast range of products at discounted prices you'll find it hard to beat.
A Call & Collect service is available at all TLC branches.
Please place your Call & Collect order via the TLC website and we will have your order ready for collection as quickly as possible.
The vast majority of our delivery orders are delivered * Next Working Day.
* Dependent on delivery area, and for orders received before 3.30pm.
Carriage options will be offered to you during checkout and are calculated according to:
We charge carriage at cost price, and we will offer the cheapest option for carriage first.
We offer delivery to most countries. Please visit the International Export page for further information.
These delivery estimates are given for orders placed before 3:30 pm.
A working day means any day except any Saturday, Sunday, or any day which is a bank holiday.
Please use our Branch Finder to find out if your postcode is eligible for local van delivery.
Our fleet of 36 delivery vehicles will cover local van deliveries from branches, and we aim to deliver all local van orders within one to two working days.
For local van deliveries, TLC will supply a delivery date in advance of delivery with the option to change the delivery day.
| Delivery Area | Delivery Time (in working days) |
Order Total (excluding VAT) |
Delivery Charge |
|---|---|---|---|
| All local van delivery areas | 1–2 * 2–3 for Exeter |
Up to £50 | £3.99 |
| £50 + | Free |
Most local van orders are delivered on the next working day.
For small orders (0–1 kg, £20 or less), we provide Royal Mail’s nationwide 3-5 working day tracked service.
| Delivery Area | Delivery Time (in working days) |
Order Total (excluding VAT) |
Delivery Charge |
|---|---|---|---|
| UK Nationwide | 3–5 | Up to £20 | £4.49 |
Delivery estimates are based on standard parcel sizes. Please allow an extra 2-3 working days for delivery if your order contains long lengths, i.e. items over 1 metre in length.
Our fast, standard carrier service. DPD provides the following optional delivery services:
| Delivery Area | Delivery Time (in working days) |
Order Total (excluding VAT) |
Delivery Charge |
|---|---|---|---|
| Mainland England, Wales and Southern Scotland | 1–2 | Up to £150 | £5.49 |
| £150 + | Free | ||
| Highlands & Islands | 2–3 | Up to £250 | £8.50 |
| £250 + | Free | ||
| Channel Islands | 4–7 | Up to £250 | £9.99 |
| £250 + | Free | ||
| Isle of Man | 2–4 | Up to £250 | £15.99 |
| £250 + | Free | ||
| Northern Ireland | 1–2 | Up to £250 | £15.99 |
| £250 + | Free | ||
| Republic of Ireland and all other areas of the UK | 3–5 | Up to £250 | £13.64 |
| £250 + | Free |
Note – Orders weighing over 20kg / or oversized and fragile products (cooker hoods etc.) may incur an additional charge. Customers will always be advised of any additional charges.
We understand that our delivery service is a vital part of the service we offer you. We only work with the most professional carriers for our nationwide delivery service to ensure they can provide a reliable and dependable service.
Text message delivery information and delivery options are available with some carriers.
You can access delivery estimates and tracking information via your My Account page.
For more information on international deliveries, please see our International Export page.
No deliveries will take place on Good Friday or bank holiday Mondays. Deliveries will resume on the day after a bank holiday.
View all bank holiday opening times for TLC branches.
Sorry, but we currently cannot telephone customers before or during delivery.
We are not able to deliver to multiple addresses, unfortunately.
Any claims for non-delivery, missing items or items damaged in transit must be reported to TLC Customer Services within three days from dispatch of an order.
Contact Customer Services on 01293 565 630 (Monday–Friday 8 am–5:30 pm) or email sales@tlc-direct.co.uk.
All Carriers are experiencing very high levels of demand at the moment. This may cause a slight delay in our usual delivery timescales. We will do everything we can to try to avoid any impacts to the service we offer to our customers, and apologise in advance if you experience any delay in receiving your order.
Due to recent Royal Mail strikes, there may be a risk of delay to Royal Mail orders placed over certain periods. Please view Royal Mail strike updates for the latest up-to-date information.
We would recommend that you place your order as early as you can and allow extra time for delivery. Alternatively, please place your order using our Click & Collect service or visit your local TLC store to purchase your items.
Although we have the best will in the world, we cannot unfortunately offer a guarantee on these delivery times as we are relying on third parties to deliver your goods. Consistently over 95% of our depatches arrive within the stated time.
This is not a guaranteed service.
| Area | Date (December 2023) |
|---|---|
| Mainland UK | 20th |
| Wales and Southern Scotland | 19th |
| Highlands and Islands | 15th |
| 1st Class Recorded Post | 18th |
| Local Van Delivery | 21st * |
* Local Van deliveries on 22nd – Cut off will be 3:30pm on Thursday 21st for delivery on Friday 22nd.
We will deliver during our opening hours. If there are any problems with local van delivery on the 22nd, we will be in contact.
No carrier collections on Wednesday 27th December. We will be preparing orders on Wednesday 27th December for dispatch on Thursday 28th.
Orders will also be dispatched on Friday 29th December.
No carrier collections on Tuesday January 2nd 2024. We will be preparing orders on Tuesday January 2nd 2024 for dispatch on Wednesday January 3rd 2024.
Normal delivery will resume from Wednesday January 3rd 2024 onwards.
During the Christmas period, we will email you with courier tracking information.
Please use this to track your order, receive updated delivery information, and to get a more accurate delivery date from your courier.