Delivery & Stock Availability


Huge Stocks, Fast Dispatch, and Express Nationwide Delivery

We operate a fully computerised stock management system throughout our 30 warehouses and now have over 17,000 product lines and hold over £10,000,000 in stock, so we can offer you a fast delivery on a huge range of products … at discounted prices you'll find hard to beat.

We have carriers collecting throughout the day so within a very short time of you placing your order it will be on its way to you.

Place your Carrier order before 3.30pm and within minutes the order will be in our warehouse being processed for dispatch that day.

Your order will be picked, checked and packed with care.

TLC - 20 years' experience in providing a reliable Mail Order service.


Tracking Your Order

We understand that our delivery service is a key part of the service we offer you. For our Nationwide delivery service, we only work with the most professional carriers to ensure they can offer a reliable and dependable service.

Local van deliveries will be covered from our own fleet of 25 delivery vehicles and we aim to deliver all local van orders next working day.

For local van deliveries a delivery day will be supplied in advance of delivery with option to change the delivery day. For Nationwide delivery, full tracking information is supplied.

Text message delivery information and delivery options are available with some Carriers.


Payment Options

We accept the following methods of payment:

Local Van Delivery

All payments as above and Cash On Delivery.


Call and Collect

Please see our Branch Finder for branch locations, local delivery areas and opening hours.

TLC Branches are open Monday to Saturday. Product Displays and Parking available.

Branch Contact Number
Basildon 01268 523 377
Borehamwood 020 8953 0044
Brighton 01273 724 288
Bristol 0117 977 9656
Burgess Hill 01444 233 469
Cardiff 029 2074 7733
Cambridge 01223 211 655
Canterbury 01227 451155
Coulsdon 0208 763 1177
Crawley 01293 848 000
Croydon 0208 656 4823
Eastbourne 01323 731155
Enfield 0208 443 0033
Exeter 01392 20 35 35
Guildford 01483 450 001
Horsham 01403 252000
Luton 01582 721799
Maidstone 01622 687 253
Medway 01634 711 712
Merton 0208 646 6866
Oxford 01865 401 234
Penge 0208 659 5216
Portsmouth 023 9265 4222
Reading 0118 943 1122
Slough 01753 531313
Southampton 023 8033 3115 
Swansea 01792 700 882
Swindon 01793 533 433
Tunbridge Wells 01892 515 350
Wembley 020 3859 0600

When will I receive my order ?

Please see our information on Christmas deliveries.

Delivery Area Delivery Time
Local Van Delivery * Next working day
Royal Mail (1 kilo or less / small orders) * 2 working days
Carrier Delivery
Mainland UK, Southern Scotland, Isle Of Wight, & Isle Of Man
* Next working day
Highlands & Islands / Channel Islands * 2 - 3 working days
Southern Ireland / All Other Areas * 3 - 5 working days
Europe – Belgium / Bulgaria / Cyprus / Czech Republic / Denmark / France / Germany / Greece / Italy / Norway / Poland / Romania / Russia / Slovakia / Spain / Sweden / Switzerland / Turkey / Ukraine * 3 working days
International – Africa / Australia / Barbados / Brazil / Canada / China / Dominican Republic / Egypt / Falkland Islands / Gibraltar / India / Israel / Italy / Jamaica / Japan / Kenya / Latvia / Luxembourg / Malta / Mexico / New Zealand / Nigeria / Portugal / Saudi Arabia / Singapore / South Africa / United Arab Emirates / U.S.A ** 5 working days
Working Day = Monday to Friday.
* For orders placed before 3.30pm.
** Approximate delivery times / Subject to Custom Clearance.

Delivery Options

Delivery Options will be offered to you at the checkout, and will be worked out according to your Delivery Postcode [Delivery Area] and the Size / Weight of your order.

We charge Carriage at cost. The cheapest option for Carriage will be offered first.

Local Van Delivery

Fast, reliable, next working day delivery.

Please Click Here for Branch Locations and Local Van Delivery Areas.

Order Total (ex VAT) Delivery Charge
Under £50 £3.60
£50 + Free

Small Orders (0-1kg)

Royal Mail - Two Working Day - Tracked Service.

Order Total (ex VAT) Delivery Charge
Under £150 £3.90
£150 + Free

Nationwide Carrier Delivery

Fast, next working day delivery to Mainland UK / Southern Scotland / Northern Ireland / Isle Of Wight / Isle Of Man.

2 - 3 working days delivery to Highlands & Islands / Channel Islands.

Three day delivery to Southern Ireland and all other areas.

Order Size / Weight Courier
2kg - 25kg Parcelforce
Heavier orders / orders containing long lengths (2-3 metres) TNT
Larger orders (storage heaters, etc.) Pallet Delivery
Locations Order Total (ex VAT) Delivery Charge
Mainland UK Up to £150 £4.99
£150 + Free
Highlands & Islands Up to £250 £8.50
£250 + Free
Channel Islands Up to £250 £10.99
£250 + Free
Isle of Man Up to £250 £15.99
£250 + Free
Northern Ireland Up to £250 £15.99
£250 + Free
Southern Ireland Up to £250 £13.64
£250 + Free

Saturday Delivery

Please call 01293 565 630 to discuss. Available for Mainland UK / Southern Scotland (Parcelforce Delivery).

Order Total (ex VAT) Delivery Charge
Under £150 £8.00 (£4.99 + £3.00 Saturday Delivery Charge)
£150 + Free Saturday Delivery

Free Delivery

Based on an order weight of 20 kilos or less.

Orders over 25kg may incur an extra charge.

Customers are advised of any additional carriage charges before any charges are made.

Christmas Deliveries

Last order dates

Although we have the best will in the world, we cannot unfortunately offer a guarantee on these delivery times as we are relying on third parties to deliver your goods. Consistently over 95% of our despatches arrive within the stated time.

This is not a guaranteed service. We will be sending post orders up to 23rd December.

Area Date (December 2016)
Scotland 20th
Mainland 23rd
Local van 23rd *
1st Class Recorded Post 20th

* If there are any problems with local van delivery on the 23rd, we will be in contact.

Deliveries during / after Christmas period

We are able to send orders to Mainland UK on December 28th, 29th & 30th.

Normal despatches will resume on January 3rd 2017.