Delivery & Stock Availability
Huge Stocks, Fast Dispatch, and Express Nationwide Delivery
We operate a fully computerised stock management system throughout our 33 warehouses and now have over 17,000 product lines and hold over £10,000,000 in stock, so we can offer you a fast delivery on a huge range of products at discounted prices you'll find hard to beat.
We have carriers collecting throughout the day so within a very short time of you placing your order it will be on its way to you.
Place your carrier order before 3.30pm and within minutes, the order will be in our warehouse being processed for dispatch that day.
Your order will be picked, checked and packed with care.
TLC — 20 years' experience in providing a reliable mail order service.
Tracking Your Order
We understand that our delivery service is a key part of the service we offer you. For our nationwide delivery service, we only work with the most professional carriers to ensure they can offer a reliable and dependable service.
Local van deliveries will be covered from our own fleet of 25 delivery vehicles and we aim to deliver all local van orders next working day.
For local van deliveries a delivery day will be supplied in advance of delivery with option to change the delivery day. For nationwide delivery, full tracking information is supplied.
Text message delivery information and delivery options are available with some carriers.
Payment Options
We accept the following methods of payment:
- Paypal
- Visa
- MasterCard
- American Express
- Bank Transfer
- Cheque
Local Van Delivery
All payment methods listed above and Payment On Delivery. Please note that orders placed using Payment on Delivery will be delivered within 1–3 working days.
Call and Collect
Please see our Branch Finder for branch locations, local delivery areas and opening hours.
TLC branches are open Monday–Saturday. Product displays and parking available.
| Branch | Contact Number |
|---|---|
| Abingdon | 01235 776040 |
| Basildon | 01268 523 377 |
| Basingstoke | 01256 800200 |
| Borehamwood | 020 8953 0044 |
| Brighton | 01273 724 288 |
| Bristol | 0117 977 9656 |
| Burgess Hill | 01444 233 469 |
| Cardiff | 029 2074 7733 |
| Cambridge | 01223 211 655 |
| Canterbury | 01227 451155 |
| Coulsdon | 0208 763 1177 |
| Crawley | 01293 848 000 |
| Croydon | 0208 656 4823 |
| Eastbourne | 01323 731155 |
| Enfield | 0208 443 0033 |
| Exeter | 01392 20 35 35 |
| Guildford | 01483 450 001 |
| Horsham | 01403 252000 |
| Luton | 01582 721799 |
| Maidstone | 01622 687 253 |
| Medway | 01634 711 712 |
| Merton | 0208 646 6866 |
| Oxford | 01865 401 234 |
| Penge | 0208 659 5216 |
| Portsmouth | 023 9265 4222 |
| Reading | 0118 943 1122 |
| Slough | 01753 531313 |
| Southampton | 023 8033 3115 |
| Swansea | 01792 700 882 |
| Swindon | 01793 533 433 |
| Tunbridge Wells | 01892 515 350 |
| Watford | 01923 880600 |
| Wembley | 020 3859 0600 |
When Will I Receive My Order ?
| Delivery Area | Delivery Time |
|---|---|
| Local Van Delivery | * Next working day |
| Royal Mail Small orders (0–1KG) |
* 2 working days |
| Carrier Delivery Mainland England, Wales, Southern Scotland, Isle Of Wight and Isle Of Man |
* Next working day |
| Highlands & Islands and Channel Islands | * 3–5 working days |
| Republic of Ireland and all other areas of the UK | * 3–5 working days |
| Europe – Belgium / Bulgaria / Cyprus / Czech Republic / Denmark / France / Germany / Greece / Italy / Norway / Poland / Romania / Russia / Slovakia / Spain / Sweden / Switzerland / Turkey / Ukraine | * 3 working days |
| International – Africa / Australia / Barbados / Brazil / Canada / China / Dominican Republic / Egypt / Falkland Islands / Gibraltar / India / Israel / Italy / Jamaica / Japan / Kenya / Latvia / Luxembourg / Malta / Mexico / New Zealand / Nigeria / Portugal / Saudi Arabia / Singapore / South Africa / United Arab Emirates / USA | ** 5 working days |
|
Working day = Monday–Friday. * For orders placed before 3.30pm. ** Approximate delivery times. Subject to custom clearance. |
|
Bank Holidays
No deliveries will take place on Good Friday or bank holiday Mondays. Deliveries will resume from the day after a bank holiday.
Carriage Options
Carriage options will be offered to you during checkout and will be calculated according to:
- Your delivery postcode
- If your delivery address is located within a local van delivery area
- The size and weight of your order
We charge carriage at cost price. The cheapest option for carriage will be offered first.
We offer delivery to most countries. Please visit the International Export page for further information.
Local, Next Working Day Delivery
Fast, reliable, next working day delivery.
Please use our Branch Finder to see if your postcode is eligible for local van delivery.
| Order Total (excluding VAT) | Delivery Charge |
|---|---|
| Under £50 | £3.60 |
| £50 + | Free |
Royal Mail Tracked 2/3 Days
For small orders (0–1 KG), we provide Royal Mail’s nationwide two working day tracked service.
| Order Total (excluding VAT) | Delivery Charge |
|---|---|
| Under £150 | £3.90 |
| £150 + | Free |
Express Carrier Delivery
Our fast, standard carrier service. Benefits include:
- Text delivery service available (Parcelforce)
- Advice of delivery within 90 minutes
- Option to change delivery date
- Option to leave goods at the Post Office
- Day of despatch (email or SMS) advising that the parcel will be delivered the following day.
- Day of delivery (SMS) advising that the parcel will be delivered that day, providing the option to reschedule to an alternative day or opt for neighbour or a Post Office collection.
- Pre-delivery notification (SMS) advising that the parcel will be delivered in the next 90 minutes.
| Delivery Area |
Delivery Time (in working days) |
Order Total (excluding VAT) |
Delivery Charge |
|---|---|---|---|
| Mainland England, Wales and Southern Scotland | 1 | Up to £150 | £4.99 |
| £150 + | Free | ||
| Highlands & Islands | 2–3 | Up to £250 | £8.50 |
| £250 + | Free | ||
| Channel Islands | 2–3 | Up to £250 | £10.99 |
| £250 + | Free | ||
| Isle of Man | 1 | Up to £250 | £15.99 |
| £250 + | Free | ||
| Northern Ireland | 1 | Up to £250 | £15.99 |
| £250 + | Free | ||
| Republic of Ireland and all other areas of the UK | 3 | Up to £250 | £13.64 |
| £250 + | Free |
Note – Orders weighing over 20KG may incur an additional charge. Customers will always be advised of any additional charges.
Express Carrier Delivery FAQs
Can goods be left without a signature?
Our carriers will require a signature for delivery and cannot leave goods without a signature.
Can the carrier telephone me before making a delivery?
Sorry, but we currently are unable to telephone customers before or during a delivery.
Can a carrier deliver to more than one address?
We are not able to deliver to multiple addresses and will require a signature for delivery.
Can a carrier deliver at a pre-requested time?
Sorry, but there is no flexibility in the times a delivery can be made. Deliveries by our carriers are made between the hours of 9am–5.30pm, Monday–Friday. When TLC dispatch your order, you will receive an email informing you of the dispatch and tracking information for your order.
What should I do if my delivery hasn't arrived or has missing/damaged items?
Any claims for non-delivery, missing items or items damaged in transit must be reported to TLC Customer Services within 3 days from dispatch of order.
Contact Customer Services on 01293 565 630 (Monday–Friday 8am–5.30pm) or email sales@tlc-direct.co.uk.
Saturday Delivery
Saturday Parcelforce delivery is available for mainland England, Wales and Southern Scotland. Please call 01293 565 630 to discuss.
| Order Total (ex VAT) | Delivery Charge |
|---|---|
| Under £150 | £8.00 (£4.99 + £3.00 Saturday delivery charge) |
| £150 + | Free Saturday delivery |