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Delivery & Stock Availability

Huge Stocks, Fast Dispatch, and Express Nationwide Delivery

We operate a fully computerised stock management system throughout our 36 warehouses. We now have over 18,000 product lines and hold over £10,000,000 in stock so that we can offer you fast delivery on a vast range of products at discounted prices you'll find it hard to beat.

We have carriers collecting throughout the day, so within a very short time of you placing your order, it will be on its way to you.

Place your order for delivery before 3:30 pm, and within minutes, the order will be in our warehouse being processed for dispatch that day.

Your order will be picked, checked and packed with care.

TLC Direct — 32 years' experience in providing a reliable mail order service.

Tracking Your Order

We understand that our delivery service is a vital part of the service we offer you. We only work with the most professional carriers for our nationwide delivery service to ensure they can provide a reliable and dependable service.

Our fleet of 36 delivery vehicles will cover local van deliveries from branches, and we aim to deliver all local van orders the next working day.

For local van deliveries, TLC will supply a delivery date in advance of delivery with the option to change the delivery day. For nationwide delivery, complete tracking information is provided.

Text message delivery information and delivery options are available with some carriers.

Payment Options

We accept the following methods of payment:

  • Paypal
  • Visa
  • MasterCard
  • American Express
  • Bank Transfer

Call and Collect

Please see our Branch Finder for branch locations, local delivery areas and opening hours.

TLC branches are open Monday–Saturday. Product displays and parking is available.

Branch Contact Number
Abingdon 01235 776040
Basildon 01268 523 377
Basingstoke 01256 800200
Bermondsey 020 8017 3555
Borehamwood 020 8953 0044
Bow 020 8017 2838
Brighton 01273 724 288
Bristol 0117 977 9656
Burgess Hill 01444 233 469
Cardiff 029 2074 7733
Cambridge 01223 211 655
Canterbury 01227 451155
Coulsdon 0208 763 1177
Crawley 01293 848 000
Croydon 0208 656 4823
Eastbourne 01323 731155
Enfield 0208 443 0033
Exeter 01392 20 35 35
Guildford 01483 450 001
Horsham 01403 252000
Lewisham 020 8640 0060
Luton 01582 721799
Maidstone 01622 687 253
Medway 01634 711 712
Merton 0208 646 6866
Oxford 01865 401 234
Penge 0208 659 5216
Portsmouth 023 9265 4222
Reading 0118 943 1122
Slough 01753 531313
Southampton 023 8033 3115 
Swansea 01792 700 882
Swindon 01793 533 433
Tunbridge Wells 01892 515 350
Watford 01923 880600
Wembley 020 3859 0600

When Will I Receive My Order?

These delivery estimates are given for orders placed before 3:30 pm.

A working day means any day except any Saturday, Sunday, or any day which is a bank holiday.

UK Delivery Estimates

Delivery estimates are based on standard parcel sizes. Please allow an extra 2-3 working days for delivery if your order contains long lengths, i.e. items over 1 metre in length.

Delivery Area Delivery Time
Local Van Delivery Next working day,
2–3 days for Exeter postcodes
Royal Mail
Small orders (0‐1kg)
3–5 working days
Carrier Delivery
Mainland England, Wales, Southern Scotland and Isle Of Wight
1–2 working days
Northern Ireland 1–2 working days
Highlands & Islands 2–3 working days
Isle of Man 2–4 working days
Channel Islands 4–7 working days
Republic of Ireland and all other areas of the UK 3–5 working days

International Delivery Estimates

The delivery times started are approximate and are subject to customs clearance.

Delivery Area Delivery Time
Europe – Belgium / Bulgaria / Cyprus / Czech Republic / Denmark / France / Germany / Greece / Italy / Norway / Poland / Romania / Russia / Slovakia / Spain / Sweden / Switzerland / Turkey / Ukraine 3 working days
International – Africa / Australia / Barbados / Brazil / Canada / China / Dominican Republic / Egypt / Falkland Islands / Gibraltar / India / Israel / Italy / Jamaica / Japan / Kenya / Latvia / Luxembourg / Malta / Mexico / New Zealand / Nigeria / Portugal / Saudi Arabia / Singapore / South Africa / United Arab Emirates / USA 5 working days

Bank Holidays

No deliveries will take place on Good Friday or bank holiday Mondays. Deliveries will resume on the day after a bank holiday.

View all bank holiday opening times for TLC branches.

Carriage Options

Carriage options will be offered to you during checkout and is calculated according to:

  • Your delivery postcode.
  • Whether your delivery address is located within a local van delivery area.
  • The size and weight of your order.

We charge carriage at cost price, and we will offer the cheapest option for carriage first.

We offer delivery to most countries. Please visit the International Export page for further information.

Local, Next Working Day Delivery

Fast, reliable, next working day delivery.

Please use our Branch Finder to see if your postcode is eligible for local van delivery.

Order Total (excluding VAT) Delivery Charge
Under £50 £3.99
£50 + Free

Royal Mail Tracked

For small orders (0–1 kg, £20 or less), we provide Royal Mail’s nationwide 3-5 working day tracked service.

Order Total (excluding VAT) Delivery Charge
Under £150 £4.49
£150 + Free

Carrier Delivery

Our fast, standard carrier service. DPD provides the following optional delivery services:

  • Text delivery service available (DPD).
  • Collect from your local DPD Pickup Shop — unavailable at this time.
  • Change of delivery date.
  • Change of delivery date.
  • Deliver to a safe place.
  • Deliver to an alternative address.
  • Upgrade delivery to before 10:30 am, before noon, on a Saturday or Sunday.
Delivery Area Delivery Time
(in working days)
Order Total
(excluding VAT)
Delivery
Charge
Mainland England, Wales and Southern Scotland 1–2 Up to £150 £5.49
£150 + Free
Highlands & Islands 2–3 Up to £250 £8.50
£250 + Free
Channel Islands 4–7 Up to £250 £10.99
£250 + Free
Isle of Man 2–4 Up to £250 £15.99
£250 + Free
Northern Ireland 1–2 Up to £250 £15.99
£250 + Free
Republic of Ireland and all other areas of the UK 3–5 Up to £250 £13.64
£250 + Free

Note – Orders weighing over 20kg / or oversized and fragile products (cooker hoods etc.) may incur an additional charge. Customers will always be advised of any additional charges.

Carrier Delivery FAQs

Can the carrier telephone me before making a delivery?

Sorry, but we currently cannot telephone customers before or during delivery.

Can a carrier deliver to more than one address?

We are not able to deliver to multiple addresses, unfortunately.

What should I do if my delivery hasn't arrived or has missing/damaged items?

Any claims for non-delivery, missing items or items damaged in transit must be reported to TLC Customer Services within three days from dispatch of an order.

Contact Customer Services on 01293 565 630 (Monday–Friday 8 am–5:30 pm) or email sales@tlc-direct.co.uk.