We operate a fully computerised stock management system throughout our 36 warehouses. We now have over 18,000 product lines and hold over £10,000,000 in stock so that we can offer you fast delivery on a vast range of products at discounted prices you'll find it hard to beat.
We have carriers collecting throughout the day, so within a very short time of you placing your order, it will be on its way to you.
Place your order for delivery before 3:30 pm, and within minutes, the order will be in our warehouse being processed for dispatch that day.
Your order will be picked, checked and packed with care.
TLC Direct — 32 years' experience in providing a reliable mail order service.
We understand that our delivery service is a vital part of the service we offer you. We only work with the most professional carriers for our nationwide delivery service to ensure they can provide a reliable and dependable service.
Our fleet of 36 delivery vehicles will cover local van deliveries from branches, and we aim to deliver all local van orders the next working day.
For local van deliveries, TLC will supply a delivery date in advance of delivery with the option to change the delivery day. For nationwide delivery, complete tracking information is provided.
Text message delivery information and delivery options are available with some carriers.
We accept the following methods of payment:
Please see our Branch Finder for branch locations, local delivery areas and opening hours.
TLC branches are open Monday–Saturday. Product displays and parking is available.
| Branch | Contact Number |
|---|---|
| Abingdon | 01235 776040 |
| Basildon | 01268 523 377 |
| Basingstoke | 01256 800200 |
| Bermondsey | 020 8017 3555 |
| Borehamwood | 020 8953 0044 |
| Bow | 020 8017 2838 |
| Brighton | 01273 724 288 |
| Bristol | 0117 977 9656 |
| Burgess Hill | 01444 233 469 |
| Cardiff | 029 2074 7733 |
| Cambridge | 01223 211 655 |
| Canterbury | 01227 451155 |
| Coulsdon | 0208 763 1177 |
| Crawley | 01293 848 000 |
| Croydon | 0208 656 4823 |
| Eastbourne | 01323 731155 |
| Enfield | 0208 443 0033 |
| Exeter | 01392 20 35 35 |
| Guildford | 01483 450 001 |
| Horsham | 01403 252000 |
| Lewisham | 020 8640 0060 |
| Luton | 01582 721799 |
| Maidstone | 01622 687 253 |
| Medway | 01634 711 712 |
| Merton | 0208 646 6866 |
| Oxford | 01865 401 234 |
| Penge | 0208 659 5216 |
| Portsmouth | 023 9265 4222 |
| Reading | 0118 943 1122 |
| Slough | 01753 531313 |
| Southampton | 023 8033 3115 |
| Swansea | 01792 700 882 |
| Swindon | 01793 533 433 |
| Tunbridge Wells | 01892 515 350 |
| Watford | 01923 880600 |
| Wembley | 020 3859 0600 |
These delivery estimates are given for orders placed before 3:30 pm.
A working day means any day except any Saturday, Sunday, or any day which is a bank holiday.
Delivery estimates are based on standard parcel sizes. Please allow an extra 2-3 working days for delivery if your order contains long lengths, i.e. items over 1 metre in length.
| Delivery Area | Delivery Time |
|---|---|
| Local Van Delivery | Next working day, 2–3 days for Exeter postcodes |
| Royal Mail Small orders (0‐1kg) |
3–5 working days |
| Carrier Delivery Mainland England, Wales, Southern Scotland and Isle Of Wight |
1–2 working days |
| Northern Ireland | 1–2 working days |
| Highlands & Islands | 2–3 working days |
| Isle of Man | 2–4 working days |
| Channel Islands | 4–7 working days |
| Republic of Ireland and all other areas of the UK | 3–5 working days |
The delivery times started are approximate and are subject to customs clearance.
| Delivery Area | Delivery Time |
|---|---|
| Europe – Belgium / Bulgaria / Cyprus / Czech Republic / Denmark / France / Germany / Greece / Italy / Norway / Poland / Romania / Russia / Slovakia / Spain / Sweden / Switzerland / Turkey / Ukraine | 3 working days |
| International – Africa / Australia / Barbados / Brazil / Canada / China / Dominican Republic / Egypt / Falkland Islands / Gibraltar / India / Israel / Italy / Jamaica / Japan / Kenya / Latvia / Luxembourg / Malta / Mexico / New Zealand / Nigeria / Portugal / Saudi Arabia / Singapore / South Africa / United Arab Emirates / USA | 5 working days |
No deliveries will take place on Good Friday or bank holiday Mondays. Deliveries will resume on the day after a bank holiday.
View all bank holiday opening times for TLC branches.
Carriage options will be offered to you during checkout and is calculated according to:
We charge carriage at cost price, and we will offer the cheapest option for carriage first.
We offer delivery to most countries. Please visit the International Export page for further information.
Fast, reliable, next working day delivery.
Please use our Branch Finder to see if your postcode is eligible for local van delivery.
| Order Total (excluding VAT) | Delivery Charge |
|---|---|
| Under £50 | £3.99 |
| £50 + | Free |
For small orders (0–1 kg, £20 or less), we provide Royal Mail’s nationwide 3-5 working day tracked service.
| Order Total (excluding VAT) | Delivery Charge |
|---|---|
| Under £150 | £4.49 |
| £150 + | Free |
Our fast, standard carrier service. DPD provides the following optional delivery services:
| Delivery Area | Delivery Time (in working days) |
Order Total (excluding VAT) |
Delivery Charge |
|---|---|---|---|
| Mainland England, Wales and Southern Scotland | 1–2 | Up to £150 | £5.49 |
| £150 + | Free | ||
| Highlands & Islands | 2–3 | Up to £250 | £8.50 |
| £250 + | Free | ||
| Channel Islands | 4–7 | Up to £250 | £10.99 |
| £250 + | Free | ||
| Isle of Man | 2–4 | Up to £250 | £15.99 |
| £250 + | Free | ||
| Northern Ireland | 1–2 | Up to £250 | £15.99 |
| £250 + | Free | ||
| Republic of Ireland and all other areas of the UK | 3–5 | Up to £250 | £13.64 |
| £250 + | Free |
Note – Orders weighing over 20kg / or oversized and fragile products (cooker hoods etc.) may incur an additional charge. Customers will always be advised of any additional charges.
Sorry, but we currently cannot telephone customers before or during delivery.
We are not able to deliver to multiple addresses, unfortunately.
Any claims for non-delivery, missing items or items damaged in transit must be reported to TLC Customer Services within three days from dispatch of an order.
Contact Customer Services on 01293 565 630 (Monday–Friday 8 am–5:30 pm) or email sales@tlc-direct.co.uk.