We provide a FREE Click & Collect service. All you have to do is add the products you wish to order to your shopping basket. When you get to the checkout, you will have the option to select “Click & Collect” as a delivery option. At this stage, you'll be given a list of all the branches available to have your order sent to. Just select your local branch and then place your order.
How will I know when my order is ready?
If you’ve given us your mobile number, we’ll send you a text message when your order is ready for collection.
We'll also send you an email when your order is ready, confirming your chosen branch.
What do I need to bring to collect my order?
We need to see your order number from your text message or email and proof of ID.
Which branch will my order go to?
When you place your order, you’ll be able to select a branch that’s convenient to you. The name of your chosen branch will appear in your email confirmation.
What time can I pick up my order?
We aim to have your order ready for collection within 1 hour. Please wait until you have recieved an email or text confirming your order is ready before attempting to collect. You can check the opening times of your chosen branch using the Branch Finder.
Orders are prepared for collection during Monday—Friday.
Any orders placed on Saturday or Sunday will be processed on Monday morning.
Where do I pick my order up in store?
Look for the “Counter” or “Trade Counter” sign at your chosen TLC branch.
Can someone collect on my behalf?
We're happy for someone else to collect your order, but to prevent fraud, the person you've nominated must present your order number and their ID.
How long will you hold my order?
We’ll hold your order in store for 3 days after your nominated collection time. If you don't collect your order within 3 days, it will be cancelled and the goods returned to stock, unless otherwise notified.