Terms & Conditions

Terms & Conditions of Sale

TLC (Southern) Ltd t/as TLC - Direct

All orders are accepted subject to our Standard Conditions of Sale reproduced below, which apply to and govern all contracts, quotations, sales, supplies and deliveries of goods, materials, services, hire of plant and other products (hereinafter called Products), by the Company or its representatives to any individual Firm, Company or other person (hereinafter called the Buyer), to the exclusion of all and any standard terms of the Buyer and of all or any other conditions, warranties or terms otherwise implied or expressed.

The giving of an order by the Buyer to the Company for any product shall constitute an unqualified acceptance by the Buyer that if the Company accepts the order, the hire, sale, supply or delivery of such products by the Company will be governed solely by these Conditions of Sale, with the only exception being where in addition to these Conditions of Sale “our General conditions for the Hiring of Plant”, will apply to all Plant Hire Contracts. No variation of these Conditions of Sale and no oral stipulations or representations shall be binding on the Company, unless expressly agreed to in writing and signed by a Director of the Company on its behalf.

Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you.


Except as otherwise expressly stated and contracted, the company reserves the right to vary prices at any time. Stated prices are exclusive of all Value Added Tax or Duties.

Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.

Prices quoted in foreign currency may be adjusted at any time in relation to variations in the appropriate exchange rate and are ex works the Company premises, England. The price does not include the costs of freight carriage, packing or insurance which unless otherwise expressly agreed to in writing, will be additionally charged to the Buyer.


The Company shall make all reasonable efforts to meet quoted delivery dates. Time shall not be of the essence and we shall not be liable for late or incorrect delivery, howsoever caused. We reserve the right to delivery by installments. The Buyer shall inspect all goods on delivery.

For reasons of health and safety and to avoid any property damage, most 'heavy' items can only be delivered to a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location.

The Company reserves the right to refuse claims for non-delivery, damaged goods or shortages, if the Buyer fails to take the following actions:

  1. Buyer shall endorse Carrier’s note appropriately.
  2. Buyer shall advise the Company immediately by telephone or facsimile to the branch of issue.
  3. Buyer shall send full particulars of claim to the Company in writing within three days after delivery.

In case of non-delivery of whole consignment, the Buyer shall advise the Company within 14 days after date of invoice.

The Buyer shall be bound to pay for all goods, notwithstanding any alleged non-delivery or shortage of goods if the foregoing conditions have not been complied with.

Force Majeure

The Company shall not be liable for any loss or damage caused by delay in its performance or non-performance of any of its obligations hereunder, where the same is occasioned by any cause whatsoever that is beyond the Company’s control. Should any such event occur the Company may cancel or suspend any contract without incurring any liability for any loss or damage occasioned.

Title and Risk

  1. The risk in the goods passes to the Buyer upon delivery but title in goods remains vested in the Company and shall only pass from the Company to the Buyer upon full payment of the agreed price being made by the Buyer together with the full price of any other goods the subject of any other contract with the Company.
  2. The Buyer agrees that prior to the payment of the whole price of the goods, the Company may at any time enter upon the Buyer’s premises and remove the goods therefrom and that prior to such payment the Buyer shall keep such goods separate and identifiable for this purpose.
  3. If any of the material is incorporated in or used as material for other goods before such payment, the property in the whole of such goods shall be and remain with the seller until such payment has been made or other goods shall have been sold as aforesaid, and all the seller’s rights hereunder in the material shall extend to those other goods.
  4. The Buyer will provide upon the request of the Company or its nominated agents, details of any sites or locations where any goods being the property of the Company under Clause (a) of these conditions are from time to time kept and further more the Buyer will co-operate fully by assisting the Company in the recovery of the said goods.
  5. The intending Buyer acknowledges that until such time as payment is made, it is in possession of the goods solely as bailee for the Company and shall store the goods separately from its own goods and in such a fashion as to be readily identifiable by the Company’s representatives.
  6. In no circumstances shall any goods be returned to the Company without prior written consent.
  7. The Buyer shall be at liberty to sell or use the product in the ordinary course of business, but the Company may revoke this power by notice to Buyer if the Buyer defaults in payment of the whole or part of the purchase price of the products.
  8. The Buyer’s power of sale or use automatically ceases and full title of all unpaid for products reverts to the seller if a receiver is appointed over any of the assets or the undertaking of the Buyer or if a Winding up Order is made against the Buyer or the Buyer goes into liquidation or calls a meeting or makes any arrangements or composition with creditors or commits any act or bankruptcy or allows execution to be levied against it or its goods.


The Company warrants that the goods shall at the time of delivery correspond to the published specifications when used for the purpose for which Goods of that type are normally used. Although the Company uses every effort to ensure that all products are manufactured or supplied to specification, it is in all cases including repeat orders, for the Buyer to ensure by adequate tests or otherwise that the goods are fit and suitable for the purpose for which the Buyer requires them and in the specific conditions and on the specific substrate’s in which they will be used or applied and to be within such reasonable tolerance and variations as are generally acceptable within the industry.

If any of the products are proved to be defective, the Company’s entire liability hereunder shall be strictly limited to

  1. replacement of any products which are proved to the seller’s satisfaction to be defective or
  2. bringing the products into conformity with the published specifications of the Company or
  3. take back the products found not to conform to the warranty and refund the total of the purchase price.

The liability of the Company under the foregoing is conditional upon:

  1. The Buyer conforming with the Delivery Conditions
  2. The Buyer shall advise the Company immediately by telephone the issuing branch of the alleged defect
  3. The Buyer giving written notice or by facsimile to the issuing branch within 7 days of the alleged defect and in any event within 10 days of receipt of Products
  4. The Buyer affording the Company reasonable opportunity to inspect the products, application and site conditions
  5. The Buyer making no further use of the products that are alleged to be defective after the time at which the Buyer discovered or ought to have discovered the alleged defect

While the Company will use its best endeavors to give instructions, recommendations and advice to a Buyer in respect of storage, application and use of the products, it shall be understood that it shall be the responsibility of the Buyer to satisfy himself that the intended application of the products is suitable in each particular application and use.

Save as stated above all Conditions and Warranties expressed or implied whether by Statute, Common Law or otherwise as to the Conditions or fitness for any purpose of the products are hereby excluded and the Company shall be under no liability for and direct or subsequential loss or damage howsoever arising, which may be suffered by the Buyer by reason of any defect in or failure to perform on the part of the product.

The liability of the Company under this Contract shall be limited to any defects which appear in the course of normal usage and application, during the period of 12 months from the date of delivery to the Buyer.

Patents and Trademarks

No representation, Warranty or indemnity is given by the Company that the goods do not infringe any Letter, Patent, Trade Marks, Registered Designs or other industrial rights.

Governing Law

This Agreement will be governed by and construed in accordance with English Law. The Buyer irrevocably submits in respect of all matters and disputes arising out of this Agreement to the exclusive jurisdiction of the English Courts.


This Contract is personal to the Buyer and may only be assigned with the written consent of the Company.


Unless the Company otherwise agrees or the sale is a cash on delivery sale or by irrevocable letter of credit, payment is due in full by the last day of the month following the month in which the Buyer is invoiced in respect of the relevant products.

Payment should be made to TLC in sterling or equivalent sum thereto. If the Buyer fails to make payment in full in accordance with the terms set out herein, the Company reserves the right to cancel or suspend any further delivery or supply of products and to make an additional charge of interest on the moneys outstanding, at the rate of 2% per month from the date of invoice. If at any time the credit standing of the Buyer has in the opinion of the Seller been impaired, the Company may refuse delivery of products required.

When you place an order for payment by card (being either a debit or credit card), you authorise TLC-Direct to debit the said card.

A charge is normally made: upon dispatch of goods; for a backorder of goods to be dispatched or collected when in stock; or for direct delivery from Supplier.

Collection orders will be invoiced and charged to the customer when the order is ready for collection.

Cancellation of Orders

Orders for Products may not be canceled or suspended without the Company’s prior written consent. Any cancellation or suspension of an order which the Company does agree to, shall be on the condition that the Buyer shall indemnify the Company against any loss incurred wholly or in part by the cancellation or suspension.

UK Consumer Protection (Distance Selling) Regulation 2000

In law you have a separate right of cancellation during a "cooling off" period. If you wish to cancel an order for whatever reason, you have seven clear working days after delivery to let us know. We will refund you on return of goods.

You must return the goods to us at your own expense and take care of the goods whilst they are in your care including original manufacturers packaging.

Excluded are goods made or altered to the customer's specification (including products cut to length).

We recommend that you use a Recorded Delivery service to return goods.

Return of Goods

No goods are supplied on a sale or return basis. There shall be no liability on the Company to accept returned goods.

Confirmation of Orders

In order to avoid orders being duplicated, all orders that are confirmation of orders previously placed should clearly indicate the fact.

Where the Buyer orders non-standard products which are specifically manufactured or produced to his unique requirements, the Buyer shall accept the supply or a quantity whether more or less within 10% of the stipulated amounts. In such circumstances the Invoice value of the goods shall be subject to a corresponding adjustment.


Without prejudice to these Conditions of Sale, products for export shall be the Buyers risk from the time of collection by the Freight Carrier from the Company’s premises. All prices quoted are exclusive of all Taxes, Duties, Insurance, Packing and Freight, unless otherwise expressly quoted for in writing, and any other costs incurred by the Company but not included in the price of the products.

Goods are intended for use in the UK and we make no warranties that the goods are suitable for use outside the UK, or comply with any laws, regulations or standards of any jurisdiction outside the UK.