Local Branch Services

Trade Counter

Every TLC branch has a Trade Counter which is manned by knowledgeable, friendly staff. There you will be able to see full lighting and product displays or we will gladly show you any product that you wish to see.

Telephone Sales

All of our branches offer a friendly and efficient telephone sales service. Simply ring your local branch with your order or enquiry and our sales staff will be pleased to process your requirements. Find your nearest branch using the Branch Finder.

Local Branch Collection

All of TLC's Trade Counters offer our Call & Collect and Click & Collect services. You can place your collection orders online by selecting your local branch for collection during checkout, or you can contact your local branch and place your order over the phone.

Local Delivery

Our local van delivery service is second to none, offering reliable NEXT DAY deliveries to anywhere within the local branch delivery area.

We offer a full Payment on Delivery service where payments can be made by credit/debit card. Orders placed using this payment method will be delivered within 1–3 working days.

Use the Branch Finder to find out about local branch delivery areas.

Huge Stocks

Each warehouse carries a stock of more than 7000 competitively priced products, including the excellent value Telco brand - several thousand more products are available for special order.

A computerised stock control system ensures availability of stock.

New products are added every month, so if you do not see your exact requirements please ask as we will probably have it in stock.

Special Orders

If you cannot find the product you want, we will source it for you.

Let our experienced buying team take the strain, order your specialist requirements with confidence. Contact your local branch or use feedback.

Lighting Design

Our lighting department can supply qualified engineers who will advise and design complete lighting schemes for shops, offices and exterior public floodlighting.

We require the use and dimensions of the area (including height) to be lit.

Please ask your local branch for details or send by feedback.

Product Displays

All branches have well merchandised lighting and product displays and have access to a full range of Manufacturers’ product literature.

Cable Cutting

Every branch has the very latest in cable cutting equipment, and will be happy to cut virtually any cable to the exact length required without an extra cutting charge.

Free Parking

All branches offer adequate free parking.

VAT Refunds

When purchasing from one of our trade counters, we can offer EU-based customers the opportunity to re-claim VAT later by completing a VAT 407 form. For further information, please see our VAT Refunds page.