Customer Care

Your views are important to us. We would like to hear from you regarding any of the following:


Please let us know about any views you have relating to trading with us.

Inform us of any ideas, suggestions or improvements you feel are important.


You may wish to compliment a member of staff who you feel has been particularly helpful.



Whilst we try to offer the best possible service, if at any time you have to make a complaint, we will investigate the problem for you and endeavour to put it right as quickly as possible.

All complaints will be actioned by a director or senior manager.

E-mail: .


For a full list of branch contacts and telephone numbers, see the Contact List.

Return of Goods and Customer Services

For information on returning goods and Customer Services, see Customer Services.

Errors, Omissions and Exceptions

This site may contain technical inaccuracies, graphical or typographical errors.

The information appearing on this site is for general guidance purposes only.

You are urged to consult with your own professional advisors before taking any action based on any information appearing on this site or any Web site to which it may be linked (These sites are not under our control and we are not responsible in any way for any of their contents).

TLC Direct makes no representations or warranties of any kind with respect to the accuracy of the information and related graphics published in this site and disclaims all such representations and warranties.

TLC Direct reserves the right at any time to revise its prices or the details given on this site without notice.

We welcome feedback on any errors, omissions and exceptions on our site. Please contact us via