Delivery Restrictions


Fragile Goods

For Nationwide delivery, fragile goods like lamps and fluorescent tubes etc. are likely to be damaged in transit.

Delivery Type Details
Branch Collection

No problem with Branch Collection.

Local Branch Delivery

No problem with Local Delivery.

Nationwide Delivery

Sorry, we are unable to deliver.

The packaging costs, and the chances of breakage / damage in transit is too high.

Bulk Orders

Ok to deliver.

If you wish to order fragile goods in bulk, TLC may be able to arrange a delivery direct from the manufacturer.

Please inquire for details.


Fragile Goods at Risk

Items marked as “FRAGILE - AT RISK” are very fragile and have a high risk of being damaged in transit. “Fragile at Risk” items are normally only ordered for collection, or for delivery from a local branch.

Delivery Type Details
Branch Collection

No problem with Branch Collection.

Local Branch Delivery

No problem with Local Delivery.

Nationwide Delivery

These items may be ordered at your own risk.

TLC will endeavor to pack the items as securely as possible, but cannot take responsibility for any damage in transit.

Bulk Orders

If you wish to order Fragile - Risk of Damage goods in bulk, TLC-Direct may be able to arrange a delivery direct from the manufacturer.

Please inquire for details.

If you wish to order these products, you will be asked to confirm acceptance. Please press “Accept Risk at Check Out” to confirm acceptance.


Oversized Goods

Long or bulky goods are difficult to transport by normal courier services. “Oversized” items are normally only ordered for collection, or for delivery from a local branch.

Delivery Type Details
Branch Collection

No problem with Branch Collection.

Local Branch Delivery

No problem with Local Delivery

Nationwide Delivery

These items are too long or bulky to be delivered by our normal couriers.

Currently TNT will deliver most plastic trunking and conduits to Mainland UK addresses. You may also be able to arrange a collection by your own courier.

Bulk Orders

OK to deliver.

If you wish to order oversized goods in bulk, TLC may be able to arrange a delivery direct from the manufacturer.

Please inquire for details.


Heavy Goods

Due to the weight and overall size of some products (eg. storage heaters), special handling and additional delivery charges may apply.

Delivery Type Details
Branch Collection

No problem with Branch Collection.

Local Branch Delivery

No problem with Local Delivery.

We generally use our own transport and will require help to unload the goods at the delivery address.

Nationwide Delivery

The delivery will normally be made by postal pallet.

The charge for delivery varies according to the delivery area.

We will quote the cost of the delivery before processing your order.

Bulk Orders

OK to deliver.

If you wish to order heavy goods in bulk, TLC may be able to arrange a delivery direct from the manufacturer.

Please inquire for details.


Special Deliveries / Surcharge

A selected range of products, such as cooker hoods, cookers, ovens, etc. require a special delivery service to ensure the safe arrival of the goods.

For Elica and Elichef (cooker hoods, cookers and ovens) deliveries, customers will be contacted in advance and a delivery date will be arranged. We can not offer evening deliveries.

Delivery Type Details
Branch Collection

No problem with Branch Collection.

Local Branch Delivery

No problem with Local Delivery.

Nationwide Delivery

The item may have to be delivered via a designated carrier, or direct from the manufacturer, which may incur a surcharge.

Bulk Orders

If you wish to order goods in bulk, TLC may be able to arrange a delivery direct from the manufacturer.

Please inquire for details.


Baumatic

Delivery times for items not in stock at a TLC Branch approx 3 – 5 working days.

Delivery Type Details
Branch Collection Possible - Subject to size & weight.
Local Branch Delivery Possible - Subject to size & weight.
Nationwide Delivery

Larger items such as ovens, dishwashers, washing machines, fridges, etc. require a special delivery service (direct from Baumatic) to ensure the safe arrival of the goods which may occasionally incur a surcharge. We will advise before your order is processed.

The following conditions apply for deliveries direct from Baumatic

  1. Good access for a lorry required
  2. A pre arranged delivery day will be advised (we are unable to guarantee AM or PM delivery times)
  3. If when the delivery is made when there is nobody in, a Surcharge will be made of £40.00
  4. Products over 20kg have the weight shown under the picture on the individual product page. You must have adequate manpower to unload on site

If you require help to unload / unpack or to position the product please state at time of ordering in the Additional Instructions Box at checkout.

If we need to arrange for extra manpower or a smaller vehicle this may incur an extra charge and may delay the delivery time. We will advise before your order is processed.

Very Large Items

American range style cookers and Fridges etc. must be delivered direct from Baumatic.


Clearance Stock

For Nationwide delivery, fragile goods like lamps and fluorescent tubes etc. are likely to be damaged in transit.

Delivery Type Details
Branch Collection

No problem with Branch Collection.

Local Branch Delivery

No problem with Local Delivery.

Nationwide Delivery

Sorry, we are unable to deliver.

The packaging costs, and the chances of breakage / damage in transit is too high.

Bulk Orders

Ok to deliver.

If you wish to order fragile goods in bulk, TLC may be able to arrange a delivery direct from the manufacturer.

Please inquire for details.