Device Authorisation

What is Device Authorisation?

Device authorisation is a device-based method of two-factor authentication that secures your TLC account by preventing an attacker from being able to log in using compromised credentials.

Device authorisation works by sending a verification email to the email address associated with the TLC account. This email asks the account holder to verify ownership of their email account.

Alternatively, you may request a verification SMS message sent to a mobile number associated with your TLC account.

You’ll confirm your identity with a six-digit verification code whenever you sign in to your TLC account on a new device or browser.

There are a few ways you can verify your account:

  • You can use the code displayed in the verification email or SMS text message.
  • You can press the “I Authorise This Device” button in the verification email.

Why do we ask you to authorise your device?

Device authorisation helps keep your account secure. TLC Direct believes that it is essential to implement measures to minimise exposure to fraud.

We require device authorisation to protect the security of our customer’s accounts by ensuring that ownership of the email address or mobile number used is verified.

This additional protection layer helps prevent potential attackers from exploiting customer accounts using dark-web databases that contain compromised email and password pairs.

You can check if your email address has ever been compromised in a data breach by using the Have I Been Pwnd? website.

Where is it used?

Device-based two-factor authentication is becoming more common online, and similar verification systems are already used by:

Having trouble authorising your device?

In most cases, customers can complete the device authorisation process successfully. 97% of authorisation requests we send are successfully authorised.

We understand that some customers can still face issues. If you are experiencing problems with device authorisation, it may be due to one of the following issues:

Check Your Spam or Junk Mail Folder

If you do not immediately receive the verification message, please check your Spam or Junk Email folder if the email was delivered there instead of your inbox.

Email Delays

The verification email is sent immediately, although delays outside our control can still affect how quickly you receive the email.

If this continues to be an issue, report the problem to your ISP or email provider.

Incorrect Email Address

Please ensure that you check the email inbox for the email address your TLC account has been registered with.

If you don’t have access to the email address used to register the TLC account, you may want to create a new account.

Check Your Browser Settings

If your browser settings are configured to disable cookies, your browsing experience will be limited. You will be unable to place orders or access certain parts of the site.

A “device_id” cookie is stored and is used to identify the device for future sessions. If cookies are deleted manually or disabled by the browser’s settings, you will be required to re-authorise that device.

Customers are asked to authorise each device only once unless their “device_id” cookie has been deleted.

Please read TLC’s cookie policy for guidance on enabling cookies in your browser.

Receive code via SMS Message

You can alternatively receive the code via a verification SMS message sent to a mobile number associated with your TLC account. When prompted for device authorisation, under “Having trouble authorising your device?”, select the “Send code via SMS (07...)” option.

Contact Us

If you cannot successfully authorise your device, don’t hesitate to reach us via sales@tlc-direct.co.uk and we will try to assist you.