Device-based two-factor authentication is becoming more common online and similar verification systems are already used by:
If you do not immediately receive the verification message, please check your Spam or Junk E-Mail folder in case the email was delivered there instead of your inbox.
The verification email is sent immediately, although delays outside our control can still affect how quickly you will receive the email.
If this continues to be an issue, report the problem to your ISP or email provider.
Please ensure that you are checking the email inbox for the email address your TLC account has been registered under.
If you don’t have access to the email address used to register the TLC account, you may want to create a new account.
If your browser settings are configured to disable cookies, your browsing experience will be limited. You will be unable to place orders or access certain parts of the site.
A “device_id” cookie is stored and is used to identify the device for future sessions. If cookies are deleted manually, or disabled by browser's settings, you will be required to re-authorise that device.
Customers are asked to authorise each device only once, unless their “device_id” cookie has been deleted.
You can alternatively receive the code via a verification SMS message sent to a mobile number that is associated with your TLC account. When prompted for device authorisation, under “Having trouble authorising your device?”, select the “Send code via SMS (07...)” option.
If you are unable to successfully authorise your device, please contact us via email@example.com and we will try to assist you.