Q. How do I get
back to the start?
A. The TLC diamond logo appears on every page. To
get back the main index just click on the logo.
Q. Where am I?
A. The title at the top the screen shows you the subcategory
that you are looking at and the category that it belongs
To go back to the category you came from, click the
link at the top of the page.
Q. How can I get
more detailed information about a product?
A. In each category every product is shown with its
product code. Simply click the product code to take
you to a page with more details about the product
you are interested in.
Q. How can I see
a larger picture?
A. Every photograph on the web site is linked to a
To see the largest photograph, click on the product
code to take you to the products page and then click
on the photograph.
Q. What are the
items with a red heading shown at the bottom of some
A. Items in red are related products that you may
require. For example the batteries you require for
Q. What are the
items with a blue heading?
A. These items belong to our standard stock profile
and are available ex stock from all our branches and
via the internet.
Q. What are the
items with a green heading?
A. These items belong to our extended range
Unlike the other products on this site which are in
stock at every branch, Extended Range items are held
at selected branches only.
Local Branch Delivery
Any item ordered from The Extended Range can be
transferred to a local branch within 1 / 2 days. Please
place your order direct with your local branch, or
through this site.
Internet / Nation-wide
Extended range products will be dispatched direct
to any Nation-wide address.
Delivery times will vary according to location, but
generally most items will be received within 2 days.
If the search does
not return what you are looking for, try several words.
For example try "13 amp plugs" instead of
You can also use
the search to find a product code. If you misspell
the code, the 10 best matches will be shown.
Main menu / sales or browse
1. Find the product you need
2. Enter the quantity you require.
3. Click OK
Either continue shopping or check / amend what you
have ordered so far by clicking "View Your
Order" at the top of the page.
If you are unable to complete
the order it will be available for you to complete
on you next visit ( within 30 days )
If you have a copy
of the latest TLC catalogue you can enter product
codes directly using the "Express Order
Enter the product code you require along with the
quantity and click Add to Order.
When you have added
all the products you require to your order, click
Proceed to Checkout.
You will then be
presented with the following sequence of forms:
1. Customer Details
Your name, address, e-mail and contact numbers.
You will also need to choose a password that can be
used for future purchases.
This password along with your e-mail address will
allow us to identify you and make future orders hassle
2. Delivery Details
Here you can select your preferred method of delivery.
If you live within local distance of two branches,
you may also select your preferred branch.
3. Payment Details
Choose from the following payment options:
- Charge to an
existing TLC Credit Account
- Send payment
details by phone, fax or post.
- (If you live
within a local branch area you may also choose
Payment on Delivery or Collection)
4. Check Your
You will be shown a summary of your order with
delivery and payment options.
If you want to make any changes then use the BACK
button on your browser to change any of the previous
5. Thank You
Finally you will be shown a thank you message and
an e-mail copy of your order will be sent to your
To order from tlc-direct
on your browser.
A cookie is a short
string of information that your web browser stores
on your computer. Cookies are used to identify you
when you return to our website. This allows your shopping
basket to be kept separate from other users and enables
us to automatically complete some of the forms when
you subsequently use them.
The creation of a cookie on your computer does not
give the web site any access to other information
used by tlc-direct updates the cookies stored on your
computer, changes the look of each page to best suit
your browser and checks for any mistakes you may have
made when filling in forms.
In Microsoft Internet
Explorer, you can enable cookies from
Tools -> Internet Options -> Privacy and set the Privacy Level to Medium.
Tools -> Internet Options -> Security
and set the Security Level to Medium.
This is the default setting recommended by Microsoft.
Enable Cookies Internet Explorer 9 & 10
Enable Cookies Internet Explorer 8
In Google Chrome, you can enable cookies from
Tools -> Settings -> Content Settings and selecting "Allow local data to be set"
Enable Cookies Google Chrome
In Safari, you can enable cookies from
Tools -> Preferences -> Privacy and ensure "Block Cookies" is not enabled.
Enable Cookies Safari
In Mozilla Firefox, you can enable cookies from
Tools -> Options -> Privacy and select "Accept cookies from sites"
Enable Cookies Mozilla Firefox
We use flash on some
parts of this site, and offer a link to down load
the flash plug-in
If you do not have flash loaded and do not want to
download the plug-in
Please select the Non Flash browser form the Home
for the old cookies problem.
Norton Personal Firewall and Norton Internet Security
can be set to block cookies.
This role should be delegated to the web browser and
not a firewall but for some reason Norton have taken
it on themselves to mangle to HTTP headers so that
cookies are unusable.
It is possible to configure Norton's software to permit