On-Site Warranties

IMPORTANT - In the event of a fault with your product, please contact the Manufacturer to arrange an onsite engineer visit. The warranty will become invalid if the item is returned back to TLC.

Heatrae Sadia

Call Customer Support on 0344 871 1535 for in-warranty enquiries.

If your product requires an engineer visit and is still under warranty please call our dedicated team on 0344 871 1535 and we'll arrange a visit from a specialist customer support engineer in your area.

The installer who originally supplied your product may also provide service and repair work, If you would prefer to contact them directly.

When you call us, please provide:

  • Product installation address including postcode
  • Installer name and address
  • Serial number - this can be found on the installed product *
    • On a cylinder - this will be on the data label.
    • On all other Heatrae Sadia products - the serial number will be marked on the outer casing of the product.

* Please note the serial number is NOT the barcode number.

Warranty terms & conditions

You must register your warranty within 30 days of installation.

Your warranty terms and conditions are in the user documentation supplied with your product. Your warranty is a free period of cover and does not affect your statutory rights in any way. Remember, your product only has a free period of cover if it is registered.

Useful Links


If you are unfortunate enough to experience a problem you should first contact Hyco’s service department on 01924 225 200 before taking any further action. Experience has shown that issues can often be resolved without the need to return or un-install the product.

If there is a manufacturing defect Hyco will send spare parts or collect, repair and return the unit or at Hyco's discretion, they may supply a replacement product.

The Omega and Microboil boiling water units come with a one year on-site warranty as standard. A three year on site warranty is available on request at additional cost. Hyco will arrange for a service engineer to rectify any manufacturing defect.

For Hyco’s water heating and boiling water products, limescale and frost damage are not covered by warranty.


Q: My Redring shower is in guarantee and has a fault. What is the procedure?

A: If in the unlikely event of a faulty unit that is within our manufacturers warranty then please contact technical services on 0844 372 7766 stating model number, serial number and your details. These details will then be passed to one of our recognised engineers within your area who can provide a service to repair the unit, in line with our terms and conditions.

Q: My Redring shower is out of guarantee and has a fault. What can be done?

A: In the unlikely event of a fault out of warranty, please contact technical services on 0844 372 7766 who will be able to help you with repair or replacement of your product.

Useful Links


With all our products manufactured to the highest quality standards we are confident that you will enjoy many years of excellence. However, occasionally even the best-engineered products can sometimes go wrong. That is why at Triton, we offer all our customers a guarantee against defect in materials and workmanship from the date of purchase.

If your product fails within its guarantee period we will arrange for one of our service engineers to visit you at home to resolve the fault, by repairing or replacing any defective component, using genuine Triton spare parts, free of charge. These parts do not receive any additional cover and are covered for the remaining period of the original product guarantee.

If your shower develops a fault either in or out of the guarantee period please contact us. You can do this by email to serviceenquiries@tritonshowers.co.uk or by calling our service department on 02476 378 495.

Useful Links


Please call Customer Support on 0870 608 8888 for warranty enquiries.

If necessary, Zip will arrange a visit from a specialist customer support engineer in your area.

It is important that you do not un-install the product.

Failure to comply with these terms may invalidate your warranty.

You can also email ZIP on info@zipheaters.co.uk.