Export Orders

With over 20 years experience of Export / Worldwide Delivery, TLC have become one of the largest Exporters of Electrical Wholesale goods in the UK.

We appreciate that when you place your order, you will need it quickly, properly packed for Export delivery and with all goods present and intact. This, we always endeavour to do, by treating every order individually and working on the basis that if you are happy with your order, you will use us again and have no hesitation in recommending us to others.

Delivery Charges

The carriage charge will be based on the weight and volume of your order, the delivery area and the overall order value.

Our system will select various carriage methods and offer you a guide prices based on speed and price. The guide price is an estimate and a confirmed carriage charge will be emailed for you approval before your order can dispatched.

We will look at ‘bulk’ orders favourably, to offer a discount on both the goods and the carriage.

For items which do not appear on the site, please prepare a list of the goods you require. Upon receipt, we will contact you with a quote and delivery options.

Email: export@tlc-direct.co.uk

Delivery Restrictions

Due to the special handling required, some products may incur an additional delivery charge; there are also a limited amount of products which are not available via Mail Order.

Please see our delivery restrictions for information on products which are fragile, oversized, heavy, or require a special delivery.

Export - Payment by Post

Payments can be made by Bankers Draft, Company Cheque or Personal Cheque. Please do not send cash through the post.

When your order is complete, proceed to checkout and select Phone / Fax / Post as your method of payment.

A copy of your order will be sent to the sales department - We will then prepare your order and dispatch it immediately upon receipt of payment.

Paying by Cheque

There will be an order reference shown on your order. Please write this reference number on the back of your cheque, along with your address and telephone number.

You may want to keep a copy of the order / reference number for your records. Please use (File - Print) to make a copy.

If you are paying by personal cheque, please write on the back of your cheque, the cheque card number and expiry date.

Then send your cheque (made payable to TLC) to:

TLC - Direct
Unit 10, Chelsea Fields,
278 Western Road,
Merton, London
SW19 2QA

Instant Cheque Clearance

TLC use the Transax cheque guarantee service, giving us the facility to instantly clear cheques of any value.

Export - Payment on Internet

Payment can be made by Access, Visa and Switch.

Submit Securely On-line

The simplest and most popular means of payment is by sending your credit card information securely over the Internet.

Our site uses a secure server that implements Secure Sockets Layer (SSL) technology to protect your credit card information (certified to the required standard for encrypted credit card transactions by THAWTE).

Submit by Phone or Fax

We offer you a way to use your credit card without ever having to send the number over the Internet.

When your order is complete, at the Checkout section select Phone / Fax / Post as a method of payment.

Once you have selected Phone / Fax / Post, a copy of your order will be sent automatically to the Sales Department. We will then prepare your order and dispatch immediately upon receipt of payment.

There will be a reference number shown for your order - this will need to be given to the Sales Office, and you may wish to keep a copy for your records.

You can now phone, or fax us with your credit card details and the order reference.

Sales Department

Telephone: +44 (0) 20 8646 6866 (Mon–Fri, 8:00am–5:30pm)

Fax: +44 (0) 20 8646 6750

Please note: We are unable to accept letters of credit and all payments must be made in full, in advance of delivery.

Credit Card Fraud

For your protection, due to the high volume of credit card fraud, TLC have implemented a strict customer verification process.

We may request a copy of your credit card statement (but not the transaction history), showing your billing address and a copy of your credit card.

VAT Exemption

VAT exempt invoices will be provided for all goods being delivered direct to Shipping Agents for forward freight. For goods collected or delivered to other UK addresses. VAT can be reclaimed back through the Retail Export Scheme. The appropriate form (VAT407) will be sent with your invoice.

Completed shipping notes and a bill of lading will be required for all Export orders.

Channel Islands

All goods are VAT exempt.