International Export


With over 20 years experience of delivering to international destinations, TLC have become one of the largest exporters of Electrical Wholesale goods in the UK.

TLC offer express delivery and have over 17,000 product lines and £10,000,000 in stock, so we are able to supply a complete range of products at discounted prices you'll find hard to beat.

We appreciate that when you place your order, you will need it quickly, properly packed for export delivery and with all goods present and intact. This, we always endeavour to do, by treating every order individually and working on the basis that if you are happy with your order, you will use us again and have no hesitation in recommending us to others.


What’s involved in the order process?

Once we receive your order we will start preparing it for urgent dispatch.

Once the goods have been collected from us, you will receive an email listing your carrier tracking information. This will enable you to track your delivery from when it has been collected from us to when it arrives in your country and ultimately delivered to you.


How will my order be dispatched?

For international deliveries we use different couriers according to the destination of the order.

We use Parcelforce, DHL and UPS to deliver goods quickly and efficiently.

If the delivery method selected comes with tracking you will receive your tracking information via email once your order has been dispatched.

Some of these deliveries may require a signature on delivery. Please ensure you have entered a valid delivery address.

If there are any queries concerning your delivery please contact us. Our customer service team will be able to help.


Where does TLC deliver to?

The following are Countries that we ship to on a weekly basis : Australia / Bahamas / Barbados / Brazil / Belgium / Bulgaria / Canada / Canary Islands / China / Cyprus / Czech Republic / Denmark / Egypt / Falkland Islands / France / Germany / Ghana / Gibraltar / Greece / Hong Kong / Iceland / India / Ireland ( Republic Of ) / Israel / Italy / Jamaica / Japan / Kenya / Kuwait / Latvia / Maldives / Malta / Mauritius / Mexico / Netherlands / New Zealand / Nigeria / Norway / Pakistan / Philippines / Poland / Portugal / Romania / Russian Federation / Saint Lucia / Saudi Arabia / Seychelles / Singapore / South Africa / Spain / Sweden / Switzerland / Turkey / Ukraine / United Arab Emirates / United States.

We are unable to ship to PO Box addresses.


How much will delivery cost?

We initially work out the carriage cost according to the weight of the order.

Note: Carriage costs may vary according to the shape and size of a consignment. Airfreight charges are calculated by multiplying the rate by The Chargeable Weight. The Chargeable Weight is the actual gross weight or the dimensional volumetric weight of the shipment, whichever is higher, provided that where a lower charge for a higher minimum weight applies, the latter shall be retained as chargeable weight.

We charge carriage at cost (charged at what it will cost us to send it), according to the size and weight of shipment and country of destination. When we have picked and packed the order, if we find the cost of carriage exceeds the price originally displayed, we will contact you with an exact quote for the carriage before making any charges.


Can I arrange my own carrier?

We can work with customers to allow them to arrange their own carrier.

All export orders can be collected from the Merton branch.

TLC Electrical Distributors
Unit 10
Chelsea Fields
278 Western Road
Merton
London
SW19 2QA

Unfortunately, we are unable to dispatch orders using a customer’s UPS, Fedex or DHL account, etc. We can only dispatch orders using our own carrier account.


What payment methods are available?

Payment for export orders can be made using the following methods:

For further information or TLC’s bank details for bank transfer, please see Payment Methods.


Customer VAT No.

We offer EU customers the opportunity to enter a VAT number in order to make the order VAT free (Where applicable - some Countries are VAT free from the outset).

Note: Any VAT number that is supplied by a customer will be checked to make sure it is legitimate.

All VAT Numbers are checked via VIES VAT number validation: http://ec.europa.eu/taxation_customs/vies/vieshome.do

If you are found to have entered a non existent VAT number or someone else's VAT number for goods (that does not tie up with your name and address details) you will be asked to pay the VAT.

If you are unsure as to whether a VAT number can be used, you can contact the HM Revenue & Customs Helpline on 0300 200 3700. For further details, GOV.UK provides information and contact details for VAT enquiries here.

HM Revenue & Customs can validate the VAT number and verify the name and address that you give them is correct and appropriate for your order.


How long will a delivery take?

Delivery times are dependant on many factors but we work hard to get your order delivered as quickly as possible.

The delivery times quoted are approximate (as quoted by our carriers) and relate to the delivery time to your country. We are unable to quote the delivery time to your address which will be determined by a local or national carrier.

Area / Zone Delivery estimate
Republic of Ireland 2–4 working days
Europe 3–4 working days
USA & Canada 5 working days
Asia & Rest of World 7 working days

“Working day” means every day of a calendar year apart from weekends and statutory and public holidays.


Is there a minimum order value?

There is no minimum order value for international orders.


Can all items on TLC Direct be dispatched worldwide?

We ship most items worldwide although some are restricted depending on the exact shipping destination.

Some hazardous goods have shipping restrictions including aerosols and flammable substances.

After selecting your shipping destination, you will be notified during checkout if any product is unavailable.

Due to the special handling required, some products may incur an additional delivery charge. There are also a limited amount of products which are not available via Mail Order.

Please read our Delivery Restrictions page for further information on fragile, oversized, heavy products, or other products that require a special delivery.


How do I request a Quote?

To use our quote request service, please visit Request a Quote.

We can provide a quote for:

To Request a quote for:

An order that is to be collected by your carrier from TLC Merton

The quote will supply you with payment options and the ability to place your order for collection.

A VAT Free Order to be delivered to a UK Shipper

We will need: Invoice address / Delivery address / Shipper's address.

The quote will supply you with payment options and the ability to place your order for delivery.


What currency will I pay for my order in?

All prices displayed on the TLC website are in UK Sterling (pounds and pence).

If you wish to work out the exchange rate from your currency to UK Sterling, a currency converter is available here.

You will pay for your order in the currency displayed on the order confirmation page.

The price displayed when you confirm your order will be the price you pay when your order is processed and will not change.

This amount will be charged to your credit/debit card / PayPal account in the currency displayed

VAT is automatically included for destination countries in the EU.


Will I have to pay any customs charges?

Additional charges for customs clearance must be borne by the recipient. Unfortunately we have no control over these charges and cannot predict what they may be. TLC are not liable to reimburse any costs incurred regardless of the circumstances.

These charges are dependent on your local customs office. We would kindly suggest contacting your local customs office for more information and advice.

It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and brokerage charges, which are levied once a shipment reaches your country.


Voltage

TLC are a UK based company and we typically supply products that operate from 240v to suit UK voltage unless otherwise stated.

On occasion, we receive orders from countries like the USA that use 110v. Please make sure you understand that the majority of our products are for 220 to 240 volts and 50 Hz.


International Returns

Products that are damaged, faulty, etc, will need to be returned back to the UK for a refund unless a customer would like to pay carriage for the replacement goods to be sent to an address outside of the UK.

Return carriage charges are refunded for UK returns only. We are sorry, but we are unable to refund return carriage charges for goods delivered outside of the UK.

Replacements are supplied in the UK only, unless a customer would like to pay carriage for the replacement goods to be sent to an address outside of the UK.

Manufacturers warranties are valid for the UK only. Certain Manufacturers such as Triton showers, Dimplex heating (and certain products such as water heaters) have onsite repair / replace warranties on their products. Please note these warranties are valid for the UK only.