Introduction To Line Telecommunications


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14. Installation

  14.1 - Fact Finding 14.5 - Testing
  14.2 - Site Survey 14.6 - Customer Acceptance
  14.3 - Equipment Specification 14.7 - Training
14.4 - Installation

14.3 - Equipment Specification

By this stage there will be a list of requirements developed from the customer meeting and the site survey and subsequent
analysis that can be used to design a system best suited to the customer.

14.3.1 - Hanging By The Purse Strings

Since business began they have all been cost conscious and loathe to spend money when it can be avoided. Whilst you
may be lucky enough to have a customer who will pay a premium for a top of the range system, in most cases they will be
looking for the lowest price to meet their specification.

14.3.2 - Matching The Specification

When producing the system specification it is important that the specification is matched. If the procedure above has been
followed this should be a formality. However with some equipment there are options in its configuration which will differ
from the initial requirements.
Begin by creating the best possible system configuration, which meets the specification. Then submit this to the costing
down procedure (see the next paragraph) and refine it.
When the final specification has been reached, document and give reasons for and differences between it and the initial
requirements, weather it falls short or exceeds them and include this with the specification for discussion with sales and
the customer.

14.3.3 - Costing Down

Costing down is a process where the system specification is scrutinised and cheaper alternatives are sought. The aim is
to provide the best solution at the lowest price.
There will be some features which can be omitted to achieve cost savings. The customer circumstances need to be
considered before removing these to reduce costs. Consultation with the customer explaining the trade off may be useful.
At the end of the cost down process there will be three or more slightly differing configurations. One will be the ‘ideal’,
which will meet and exceed the requirements, a cheaper option which closely matches the requirements and one with the
options costed out separately which allows a lower specification to be discussed and a cheaper system sold if budgets
demand it.
These options should be presented and discussed with the customer and the choice made concerning which to install.

14.3.4 - Try It Out

When the specification has been decided upon, the engineer should acquire and configure the system in the workshop
and test the operation of all major features. This will ensure that the installers are familiar with what is to be done and that
the equipment taken to site is operable.



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Extracted from

Introduction To Line Telecommunications
Copyright Panasonic Business Systems UK Ltd 2000